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Car service in Lonsdale
You won't find a better level of customer service than from the friendly team at V&T Motors...
Read moreLonsdale Logbook Service
The best way to keep your car running safely and reliably as well as maintain your statutory new car warranty is to carry out regular logbook servicing.
V&T Motors are fully qualified to perform logbook servicing on a wide range of makes and models including: Holden, Ford, Mazda, Toyota, Nissan, BMW, Audi, Hyundai, Honda, Kia - and many more.
We don't have to have a physical log book in order to do a Log Book Service - it just means we follow the manufacturers guidelines. We can certainly provide you with a log book to help you record your cars service history, which will be a benefit if you ever decide to sell your vehicle. Want to know more about log book servicing - click here.
Many people believe they must go back to a car dealership for New Car Log Book servicing in order to maintain the warranty. Actually, the ACCC have consistently confirmed that under Australian Law, you are free to have your car service carried out by a mechanic or service centre of your choice provided they are qualified to do so. See our video to learn more.
They say that an ounce of prevention is worth a pound of cure! This is especially so with cars and why vehicle manufacturers specify regular log book services.
Keeping up with the prescribed service intervals laid out by the vehicle manufacturer is necessary to retain your warranty, and that's where a logbook service comes in. This service involves inspecting and replacing key components and fluids as necessary. Whether it be checking the serpentine belts, replacing the brake pads, inspecting the shock absorbers or filling the transmission fluid, these tasks are meant to be performed periodically, to keep the car functioning optimally and make sure your vehicle's warranty remains valid.
At V&T Motors, our expert team can take care of your next logbook service. So, don't wait, contact us today or book online.
FAQ
The simple truth is that you are able to choose who should service your new car without voiding either the manufacturer's warranty or your rights under the consumer guarantee.
What is a consumer guarantee?
Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.
What is a manufacturers warranty?
Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle must be returned to an authorised dealer for service.
What is an express or extended warranty?
Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.
Can V&T Motors service my new car without voiding the warranty?
There is no requirement to service your car at a manufacturer’s dealership to preserve;
- Any manufacturer’s warranty (that may apply to your vehicle).
- Any state or territory based statutory warranty (that may apply to your vehicle).
- Your rights to Consumer Guarantees (formerly known as implied statutory warranties).
What steps will V&T Motors take to protect my warranty?
V&T Motors are fully qualified to carry out log book servicing, and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required - meaning the manufacturer's warranty remains intact. In addition, all work carried out by V&T Motors is backed by the Repco Authorised Service Nationwide Warranty.
Can V&T Motors stamp my logbook?
V&T Motors can and will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.
Will having my car serviced with V&T Motors help maintain the value?
It goes without saying that a vehicle that has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, V&T Motors will stamp your logbook, which can prove invaluable should you ever decide to sell the car.
What about extended warranty or service plans?
Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. V&T Motors will be happy to advise you on the conditions and relative value before you commit to any service plan.
